Privacy policy

 

March 22^nd 2021

 

First things first: protecting your privacy is important to us. We are aware that all of these terms say something like this, but we mean it. You give us your trust by using Lycia Homes and we value that trust. That’s why we take special care to protect and keep all the personal information you entrust to us secure. We act in the best interest of our customers and we provide transparency in the processing of your personal data.

In this document, you will learn more about how we use and process your personal data and we hope that the information is written in a way that is easy to read and transparent. You will also learn what rights you have in relation to your personal data (such as the right to object) and how to contact us. Please also read our Cookies Policy, where we inform you about how Lyciahomes.com uses cookies and similar technologies.

If you have already used our service, you know that Lyciahomes.com offers travel-related online services on its own website and social media platforms. We would like to inform you that all information that follows now applies to all platforms.

This sole privacy policy applies to any customer information we receive through all of the above platforms (e.g., when you contact our customer service via email).

It is possible that our privacy policy may change from time to time. Therefore, we encourage you to visit this page regularly to stay up to date. If we make any changes to the Privacy Policy that affect you (for example, if we plan to use your personal information for purposes other than those previously described in this Privacy Policy), we will notify you of those changes before they become effective.

Unfortunately, your consent to these terms is required. If you do not wish to agree to this Privacy Policy, you should no longer use our Service. However, if you choose to agree to our Privacy Policy, you may book your next accommodation with us.

Terms we use in this Privacy Policy

“Travel booking” means ordering, purchasing, paying for, booking or reserving accommodation.

The “Travel Service” is the online purchase, ordering, payment (including payment mediation) or booking service as offered or facilitated by Lyciahomes.com.

 

What types of personal information does Lyciahomes.com collect?

We cannot help you find the perfect accommodation without information. So when you use our service, we ask you for certain information. This is basic information such as your name, preferred contact details, names of people traveling with you and your payment information. You may also provide additional information about your upcoming trip (such as your scheduled arrival time).

In addition, we collect information from your computer, phone, tablet or other device that you used to access our Services. This may include your IP address, the browser you use, and your language preferences. We may also receive information about you from third parties or when we automatically collect other types of information.

This is a general overview. However, if you would like to learn more about the information we collect, please read on.

 

Why does Lyciahomes.com collect and use your personal information?

The main reason we ask for your personal information is to manage and support your travel bookings online so that you receive the best possible service.

We use your personal information to contact you and let you know about the latest offers or other products or services that may interest you.

 

How does Lyciahomes.com share your information with third parties?

Various third parties are involved in the Lyciahomes.com services in different ways and for different reasons. The main reason we share your data is to provide the hosts with all relevant data to complete your travel booking.

 

How is your personal data shared for transportation services?

Lyciahomes.com and XXXX.com share your information to provide transportation services to you through our website.

 

What use does Lyciahomes.com make of Social Media?

The use of social media is integrated into Lyciahomes.com services in different ways. This means that we are involved in collecting your personal information or that the social media provider receives some of your information. If you would like to learn more about how this information is used and shared, please read on.

 

What security measures does Lyciahomes.com take to protect your personal information?

We have implemented a number of measures to ensure the protection of your personal data that we process from misuse and unauthorized access.

Learn more about the security measures

 

How does Lyciahomes.com handle children’s personal data?

Unless otherwise stated, Lyciahomes.com is a service whose use is permitted from the age of 18. We only process information about children with the consent of their parents or legal guardians, or when the information is shared with us by the parents or legal guardian.

 

What control options do you have regarding the personal data you have provided to Lyciahomes.com?

You have the right to access the personal information we have collected about you at any time. You can request that you be given access to your personal data or that it be deleted by contacting us at info@lyciahomes.com. To learn more about your right to control your personal information, read on.

 

What types of personal data does Lyciahomes.com collect?

Lyciahomes.com collects and processes information that we receive from you. When you make a travel reservation, you will be asked (at a minimum) to provide your name and email address.

We may also ask you to provide your residence, phone number, payment information, date of birth, names of guests traveling with you.

When you contact our customer service team, or contact us in other ways (for example, via social media), we also collect information about you through these processes. This applies whether you provide feedback or seek our assistance about one of our services.

We may offer you to participate in referral programs or sweepstakes, which in turn means that you provide us with personal data accordingly.

 

Personal data we receive from you about others.

Of course, you may not be booking just for yourself, you may be traveling with other guests or you may be booking for someone else. In either case, you provide information about them when you book your travel.

In some cases, you may use Lyciahomes.com to share information with others. For example, when you share your wish list with others.

However, we must remind you that it is your responsibility to ensure that the individuals about whom you are submitting personal information are aware of this process and have accepted how Lyciahomes.com will use their information (as described in this Privacy Policy).

 

Personal Information We Collect Automatically.

When you use our website, whether or not you book in the process, we may automatically process the following data from you: This includes your IP address, the date and time you access our Services and information about your computer’s hardware and software (such as the operating system and Internet browser you use as well as your language preferences). We also collect information about clicks and which pages you were shown.

When you use a mobile device, we collect data to identify the device and data about your device-specific settings and characteristics.

We also integrate third party service providers to handle payment processing. These service providers share payment information with us so that we can process and manage your travel booking. In this way, we ensure that everything is as simple as possible for you.

We also collect information in the unfortunate event that we receive a complaint about you from a host, for example, in the case of misconduct.

We also receive information about you in order to show you relevant advertising; for example, Lyciahomes.com is provided additional cookie data by social media partners. Please see the section Why does Lyciahomes.com collect and use your personal information for more information.

When you link your Lyciahomes.com user account to your social media account, you yourself may be sharing data between Lyciahomes.com and that social media provider: You always have the choice not to share this data.

 

Why does Lyciahomes.com collect and use your personal information? 

We use the information we collect about you for a variety of purposes. Your personal information may be used in the following ways:

1. Travel Bookings: We use your personal information primarily to manage and complete your online travel booking – this is essential to our operations. This includes sending communications about your travel booking such as confirmations, changes and reminders.

2. Customer Service: We provide international customer service from our local office. Sharing relevant details such as booking information or information about your user account with our assigned customer service representatives gives us the ability to assist you when needed.

3. Account Facilities: Lyciahomes.com customers may create a user account on our website. We use this information to manage this account, allowing you to take advantage of several useful features. You can manage your travel bookings, take advantage of special offers or easily make future travel bookings, or manage your personal settings. Managing your personal settings includes creating and sharing wish lists, sharing photos, viewing travel bookings you have searched for, and viewing other travel-related information you have given us. You can also view any reviews you have submitted.

4. Marketing: we also use your information for marketing purposes. These activities include:

• using your contact information to send you travel-related products and services. You can quickly and easily unsubscribe from these marketing messages at any time. To do so, simply click on the “unsubscribe” link included in any newsletter or other communication or write us a short message at info@lyciahomes.com
• based on the information you share with us, you may see personalized offers on the Lyciahomes.com website or third party websites/apps (including social media websites) and the content of the pages you are shown may be personalized. These could be offers to book directly on the Lyciahomes.com website.
• if you participate in other promotional activities (such as sweepstakes, referral programs or contests), the information necessary to carry them out will be used.

5. Other communications: We may contact you by e-mail, telephone or text message. The method of contact depends on what contact information you have shared with us. We process the communication that you have shared with us. This may be for the following reasons:

• answering and processing any requests you have made. Lyciahomes.com also offers guests various opportunities to share information, inquiries and comments regarding existing travel bookings made through Lyciahomes.com.
• if you have started a travel booking but have not yet completed it, we may send you an email reminder to continue your booking. We believe this additional service will help you pick up where you left off without having to search for the accommodation or fill in the booking details again.
• when you use our services, we may send you a questionnaire or an invitation to submit a review about your experience with Lyciahomes.com or the accommodation you booked.
• we may also send you other booking-related data, such as Lyciahomes.com contact information, in case you need our assistance during your trip or information that may be helpful in planning your trip to make the most of your stay. If applicable, we may also send you information about your upcoming travel reservations or a summary of any travel reservations you have already made through Lyciahomes.com.
• even if you do not have an upcoming travel booking, we may send you other messages of an administrative nature, including safety notices.

 

6. Market Research: We occasionally invite our customers to participate in surveys. If you are invited to participate in a survey, please review the information provided to learn how your personal information will be collected and used.

7. Improving Our Service: We also use personal information for analytical purposes and product improvement. This is to improve our service and optimize the user experience. In this case, we use the data for testing and troubleshooting purposes and to generate statistics about our business. Our goal is mainly to gain insight into how our services work, how they are used and ultimately to optimize and tailor our website to your needs, making it more user-friendly and engaging. We aim to use pseudonymous data to the greatest extent possible for these analytical purposes.

8. Customer reviews and other destination-related information: During and after your trip, you may be invited to write a review. We may also allow guests who have booked with you or for whom you have booked to write a guest review instead. The relevant invitation will ask you for information about the host or destination.

9. Ensuring safe and reliable service: In order to provide a trustworthy environment for you and your fellow travelers, we may use personal information to detect and prevent fraud and other illegal or unwanted activities. We may also use personal data for threat assessments and security purposes – including user and booking authentication. As a result, we may need to temporarily put certain travel bookings on hold until we complete our assessment.

10. Legal Purposes: In certain cases, we may use your information to process and resolve legal disputes, as part of investigations and to comply with compliance policies, to enforce the terms of use of Lyciahomes.com’s online booking service, or to comply with lawful requests from law enforcement authorities.

 

You voluntarily provide your personal information to Lyciahomes.com. However, we may only be able to provide you with a particular service if certain personal information has been collected. For example, we cannot process your travel booking if we are not allowed to collect your name and contact information.

If we use automated procedures to process your personal data that entail legal consequences or that significantly affect you, we will take appropriate measures to protect your rights and freedoms. This includes the right to contact an employee.

 

To process your personal data as described above, we rely on the following legal bases:

For purposes 1. and 2., Lyciahomes.com refers to the legal basis that the processing of your personal data is necessary to fulfill the contract, in particular to complete and manage your travel booking.

If you do not provide the necessary personal data, Lyciahomes.com will not be able to complete your travel booking and provide you with customer service. For purposes 3. through 10, Lyciahomes.com relates to its legitimate business interest in providing services, preventing fraud, and improving services (as more fully described in 3. through 10.).

When we use personal data for Lyciahomes.com’s legitimate interests, or the legitimate interests of a third party, Lyciahomes.com always balances your interests and your rights to protect your data with the rights and interests of Lyciahomes.com or the third party.

If you wish to object to any processing under clauses 3. to 10. and there is no opt-out option available to you (e.g. in your account settings), please contact info@lyciahomes.com.

 

How does Lyciahomes.com share your information with third parties?

We share your personal information with third parties in certain circumstances. These third parties include:

1. The host you have booked: in order to complete your travel booking, we transfer the relevant travel booking information to the host of the booked accommodation. This is among the most important things we do for you. Depending on the travel booking and host, this may include information such as your name, contact details, payment details, the names of your fellow travelers, or any other information or requests related to the travel booking. In certain cases, we share additional past booking information about you with the host. This includes whether you have booked with that provider in the past, as well as confirmation that no misconduct has yet been reported by you. In the event of travel booking related disputes, we may provide the host with your contact details such as email address and travel booking information to resolve the discrepancy. This may include a copy of your booking confirmation, which serves as proof of actual travel booking completion.
2. Third Party Service Providers: we use service providers that are not part of Lyciahomes.com to assist us in providing our services. These include: Payment – We use third parties for payment processing and chargeback requests. If you or the holder of the credit card used to book your travel submits a chargeback claim for your travel booking, we must share certain Booking Data with the payment processor and the applicable financial institution that handles reclaim claims. This data may include a copy of your booking confirmation or the IP address used for your booking. We may share information with the respective financial institutions when we believe it is essential to detect or prevent fraudulent activity. All service providers are required to continue to adequately protect your personal information.
3. Competent Authorities: We disclose personal information for law enforcement purposes when required by law or urgently necessary to prevent, detect or prosecute criminal activity or fraud, or when we are otherwise required to do so by law. In addition, we may share personal information with the appropriate authorities, as necessary, to protect our rights and property or the rights and property of our business partners.

 

How is your personal data shared for transportation services?

Booking.com and Rentalcars.com (both part of the Booking Holdings Inc. group of companies) work closely together to provide transportation services to you through Booking.com’s websites and apps (which include cars.booking.com or cab.booking.com.

This means that when you seek or book transportation services through the app or website, Booking.com and Rentalcars.com are jointly responsible for collecting and using your personal information.

If you need more information about Booking.com’s collaboration with

Rentalcars.com or wish to exercise your right in relation to your personal data collected through Booking.com websites and apps, you are welcome to contact Booking.com at any time. You can do so via the email address provided in “Who is responsible for processing personal data through Booking.com and how can you contact us?”.

In addition to the data processed jointly to enable you to search for and book transportation services, Booking.com and Rentalcars.com also use your personal data independently for the purposes set out in this Privacy Policy and Rentalcars.com’s Privacy Policy.

 

What use does Lyciahomes.com make of social media?

At Lyciahomes.com we use social media in a variety of ways. We use it to support the use of online reservation services and to market, optimize, and support travel-related products and services.

Please note that through the use of Social Media, personal information may be shared between Lyciahomes.com and the social media provider as described below. You may choose not to use any Social Media provided.

 

1. log in with your Social Media account. We offer you the possibility to log in to your Lyciahomes.com user account with one of your social media accounts. The reason for this is that it reduces the need for you to remember usernames and passwords for different online services. Once you log in, you can always use your Social Media account to log in to your Lyciahomes.com account. You can always disconnect your Lyciahomes.com user account from the selected Social Media account if needed.
2. Integration of Social Media Plugins. We have also integrated Social Media plugins into the website. When you click on a button (such as the Facebook “Like” button), certain information is shared with those social media providers. If you are logged into your social media account at the same time, your social media provider can assign this information to your social media account. Depending on your settings, these activities may be displayed on your social media profile and seen by others in your network.
3. Other Social Media services and features. We may integrate other Social Media services (such as direct messaging) for you to interact with Lyciahomes.com or your contacts regarding our services. When you interact with Lyciahomes.com through Social Media, your Social Media provider may allow you to share information with us. If you choose to share information, your Social Media provider will usually tell you what information will be shared. For example, if you log into a Lyciahomes.com user account with your Social Media account, certain information (depending on what you have allowed) may be shared with Lyciahomes.com. This may include your email address, age, or profile pictures stored in your Social Media account.

 

Your social media provider may inform you about how your data is processed when you connect with Lyciahomes.com through the provider. This may mean that they link the personal data they collect when you use Lyciahomes.com through the social media provider with information they collect when you use other platforms that you have also linked to your social media account.

 

What security measures does Lyciahomes.com take to protect your personal information?

We use reasonable procedures to ensure the protection of your personal data from misuse and unauthorized access. To protect your personal information, we use appropriate business systems and procedures. In addition, we apply security procedures and technical limitations and access restrictions when our server’s access and use your personal information. Only authorized employees will have access to your personal information for the proper performance of their duties.

 

We will retain your personal information for as long as we deem necessary for you to use our service and for us to provide our service to you (including maintaining your Lyciahomes.com account), to comply with applicable law, to resolve disputes or for other purposes to enable us to conduct our business, including detecting and preventing fraud or other illegal activity. Any personal information we collect from you is subject to these Privacy Terms.

 

For added security, we strongly recommend that you set up two-factor authentication for your Lyciahomes.com account. This adds an additional authentication step so that people who have your username and password (e.g. through phishing or social engineering) still cannot access your account. You can do this in your account settings.

 

What options of control do you have regarding the personal data you have provided to Lyciahomes.com?

1. you can ask us to provide you with a copy of the personal data we hold about you.
2. you may inform us of any changes to your personal data or ask us to correct personal data we hold about you. You may also make such changes yourself if you have a user account.
3. in certain situations, you may request us to delete, block, restrict the processing of, or object to the specific manner in which we use your personal data that we hold about you.
4. in certain situations, you may also ask us to disclose the personal data you have given us to a third party.
5. if we use your personal data on the basis of your consent, you have the right to withdraw that consent at any time in accordance with applicable law; and
6. if we process your personal data on the basis of a legitimate interest or in the public interest, you have the right to object to this use of your personal data at any time in accordance with applicable law.

We trust that you will ensure that your personal data is complete, accurate and up to date. Please notify us of any changes or errors in your personal information as soon as possible.

If you have a Lyciahomes.com user account, you can access much of your personal information through our website. You can generally add, update, or remove the information we have about you in your account settings.

If any personal information we hold about you is not available through our website, you may send us a request at info@lyciahomes.com.

If you wish to exercise your right of access or right to erasure please contact us by sending an email to info@lyciahomes.com.

If you wish to object to the processing of your personal data based on legitimate interests and there is no opt-out option available to you, please also contact us by sending an email to info@lyciahomes.com.

 

Cookie policy

Every time you use our online services, we use cookies and other online tracking technologies (which we will also refer to as “cookies” for the purposes of this Cookie Policy).

Cookies can be used in a variety of ways. For example, they make the Lyciahomes.com website work, they analyze traffic, or they serve advertising purposes.

 

What are cookies and online tracking technologies?

Web browser cookies are small text files that websites place on your computer or mobile device’s browser.

These cookies store information about the content you view and use in order to remember your preferences and settings and analyze how you use online services.

A distinction is made between “first-party cookies” and “third-party cookies.”

First-party cookies are cookies served by the company that operates the domain – in our case, this is Lyciahomes.com. All cookies placed by us are therefore “first-party cookies”.

Third-party cookies are cookies placed on our domains by trusted third parties that we have allowed to do so. These can be social media partners, advertising partners, security providers and more.

They may be “session cookies” or “persistent cookies”.

Session cookies remain only until you close your browser and end the so-called “session”. After that, they are deleted.

Persistent cookies have varying durations and remain on your device even after you close your browser. On the Lyciahomes.com platform, we try to use only persistent cookies with limited duration and allow third parties to use them. For security reasons or in other exceptional circumstances, a cookie may have a longer duration.

Web browser cookies may store information such as your IP address or other personal information, your browser type, and information about the content you viewed and used and interact with other digital services. By storing this information, web browser cookies can store your preferences and settings for online services and analyze how you use them.

In addition to cookies, we also use tracking technologies that are very similar. Our website and emails may contain small transparent graphics or lines of code that store how you interact with them. These include “tracking pixels,” “scripts,” or “tracking URLs.”

Tracking pixels have many different names. They are also known as web bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1×1 GIFs, or transparent GIFs.

Tracking pixels are tiny graphics that are only one pixel in size and are sent to your device either through a web page query, in an advertisement or in email HTML format.

They can be used to retrieve data from your device, such as your device type or operating system, your IP address and the time of your visit. Pixels are also used to serve and retrieve cookies in your browser or to trigger the placement of a cookie.

Scripts are small computer programs embedded in our websites that give these pages a variety of additional functionality. Scripts help ensure that a web page functions properly. For example, scripts drive certain security features and enable basic interactive functions on our website.

Scripts can also be used for analytical or advertising purposes. For example, a script may collect information about how you use our website, what pages you visit, and what you search for.

Tracking URLs are links with unique identifiers. These are used to track from which website you came to the Lyciahomes.com website. For example, you come to us through a social media site, a search engine etc. All of these tracking technologies are collectively referred to as “cookies “in this Cookie Policy.

 

How are cookies used?

Cookies are used to collect information. These include:

• IP address
• Device number
• Web pages viewed
• Browser type
• Browsing information
• Operating System
• Internet Service Provider
• Timestamp
• Whether you have responded to an advertisement
• URL called up

Cookies are used to identify you as the same user on different pages of a website, on different devices and on different websites. Cookies are divided into three categories depending on their purpose: functional cookies, analytical cookies and marketing cookies.

 

Functional cookies – These cookies are necessary for the functioning of our websites and must be enabled in order for you to use our services.

Functional cookies are used to create modern and user-friendly websites that automatically adapt to your wishes and needs, so that you can easily search and book. This includes enabling important security and access features.

These cookies have the following functions:

• Enable our website to function correctly so you can create an account, log in and manage your bookings. Store your chosen currency and language settings, your previous searches and other preferences so that you can use our website efficiently and effectively.
• Save your login credentials so you don’t have to re-enter your credentials every time you visit our website. (Don’t worry, passwords are always encrypted).

 

Analytical cookies – These cookies measure and track how our website is used. We use this information to improve our website and services.

These cookies have the following functions:

• Help us understand how visitors and customers use Lyciahomes.com.
• Help improve our website and communications to keep us interesting and relevant.
• Help us figure out what works and what doesn’t work on our website.
• Help us assess the effectiveness of advertising and communications.
• Show us how users interact with our website after seeing an online advertisement (including advertisements on third-party websites).

The data we collect through these cookies includes the pages you visited, referring and exit pages, the platform you used, the emails you opened and responded to, and date and time information. This also means that we may collect data about your user behavior on the website. This includes for example the number of mouse clicks on a particular page, mouse movements, scrolling activity, the search terms you enter and the text you enter in the relevant fields.

 

Marketing cookies – These cookies are used by Lyciahomes.com and our trusted partners to collect information about you over time on various websites or other platforms.

Marketing cookies help us decide which products, services, and Internet-based advertisements to show you, both on our website and elsewhere.

These cookies have the following functions:

• They categorize you into a particular interest profile based on the web pages you visit and your click-through behavior. We use these profiles to display personalized content (such as travel ideas or specific accommodations) on Lyciahomes.com and other websites.
• We display personalized and interest-based advertisements on the Lyciahomes.com website and on other websites. This process is called “retargeting.” It is based on your activity on our website, such as the destinations you search, the accommodations you view, and the prices you see. It may also depend on your shopping habits or other online activities.
• Retargeting ads may also be shown to you before or after you visit Lyciahomes.com. Their goal is to get you to browse or return to our website. For example, you may see these ads on websites, in apps, or in emails.
• They integrate Social Media with our website. This allows you to share and “Like” content or products on Social Media such as Facebook, Instagram, and Pinterest.
• These “Like” and “Share” boxes use small code components from each Social Media provider to allow third party cookies to be placed on your device.
• These cookies can be purely functional, but they can also be used to store the websites you have visited from their network, to profile your online search behavior, and to show you personalized ads. This profile is created in part by comparable information that providers receive from your visits to other websites in their network.

We work with trusted third parties to collect data. We may sometimes share information with these third parties, such as your email address or phone number. These third parties may link your information with other information they collect to create a Custom Audience or serve targeted ads.

 

Techniques without cookies – email pixels:

We may also use practices such as pixels that are not recognizable as cookies because they do not store information on your device.

We sometimes place pixels in emails, such as newsletters. A “pixel” is a single pixel-sized electronic file that is placed in an email and loads when you open it. By using email pixels, we can see if the message has been sent, if and when you read the message, and what you click on.

We also receive this information through the push notifications we send you. These statistics give us feedback about your reading behavior, which we use to optimize our messages to make our communications more relevant to you.

 

What are your options?

To learn more about cookies and how to manage or delete them, visit allaboutcookies.org or the help section of your browser.

In the settings of browsers such as Internet Explorer, Safari, Firefox or Chrome, you can specify which cookies should be accepted and which should be rejected. If you choose to disable certain functional cookies, you may not be able to use certain parts of our service. Based on your mobile device, you may also be able to restrict data sharing for retargeting purposes through the settings. If you choose to do so, please note that disabling an advertising network does not mean that you will no longer receive online advertising or be part of any marketing analysis. Only the network you deactivate will no longer show you ads tailored to your preferences and browsing habits.

 

Contact

If you have any questions about this Cookie Policy, please send an email to: info@lyciahomes.com.

This Cookie Policy may be amended from time to time. If these changes are significant, particularly relevant to you, or affect your privacy rights, we will contact you about them.

Nevertheless, we recommend that you visit this page regularly to stay informed about these and other updates.